UK mainland orders received by 1pm, Monday to Friday, will be dispatched the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland, and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas, we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.
We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risks in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.
Each time you want to burn your candle, start by trimming the wick to be between 1/8 and 1/4 inches long. You can use scissors, nail clippers (that’s my personal favorite), or a specialized wick trimmer, but no matter what you do, always trim.
Why? First, trimmed wicks will give you a cleaner, brighter burn. Untrimmed wicks are a lot more likely to take on a weird mushroom shape.
Once your candle’s lit, don’t blow it out until the top layer of wax has melted all the way across. This might take several hours — so don’t set out to burn a candle at all unless you’ve got time to kill.
Candle tunnelling
Candle tunneling occurs when only the center of the wax right around the wick melts and burns down. If candle tunneling occurs over time, you’ll end up with a ring of hard wax around the outside of the candle. Candle tunneling can occur in any candle, regardless of the quality or type of wax but more often it’s caused by the timing of the first burn.
How to Prevent Candle Tunneling
The first burn is critical to prevent candle tunneling. Wax has memory, and the first burn tends to set the radius of the melt. If you create a tunnel on the first burn, the next time you light the candle, it will melt the wax in the tunnel first, making it deeper and continuing to leave unmelted wax around the edges. That’s why it’s so important to completely melt the first layer of wax on the first burn before blowing out the candle.
Keep the flame away from moving air.
Do your best to keep your burning candle away from fans, air conditioners, open windows, or heavily trafficked areas where people walk back and forth a lot. Moving air can disturb the flame, leading to even more unsightly black marks.
What is the refund policy?
Refunds will only be processed in the case of damaged or incorrect items received. Please refer to the contact us details below